Hotel English A Hands On Course For Hotel Professionals - Kèm MP3 + DVD

Hotel English - A Hands-On Course for Hotel Professionals

Table of content

1. Phone inquiries: Accommodation and facilities, Locations, Phone reservations

2. Drivers, Doormen and Bellhops: Airport pickup, Receiving guests, Carrying luggage, Hailing taxis

3. Reception: Hotel check-on, Safe-deposit boxes, Handling messages

4. Amenities: Electric appliances, Bathroom, Other amenities

5. Requests for services: Housekeeping & Laundry, Bellhop service, Switchboard, The Front Desk

6. Directions: Directions inside and outside the hotel, Places to visit

7. Tour planning: Tour arrangements, Restaurant recommendations, Bike rentals

8. Handling complaints: Amenity Complaints, Complaint solutions

9. Restaurant/Bar: Reservations, Greeting guests, Bar & food orders, Serving customers

10. Business Center/Event Planning: Business Center hours & services, Meeting and banquets

11. Small Talk: Popular night markets, Local festivals, Tours of Kenting

12. Paying the Bill: Hotel checkout, Asking about and paying the bill

13. Emergencies: Emergency solutions & announcements, Stick or injured guests

14. Job Interviewing: Interview questions, Making a good impression, Résumés & covers letters